- Our books are posted from the UK.
- We do not send packages with tracking as standard.
- Your books might arrive in separate packages due to availability.
- We do not send order confirmation emails as standard.
If an order does not arrive, we can issue a replacement package. In the UK we consider a package to be missing after 25 working days. Most international orders are considered missing after 60 working days with the exception of France, South America and Africa - packages to these destinations are considered missing after 90 working days. Before we can issue a replacement, customers must have checked with their local depot/sorting office to see if their package is awaiting pick up. If we think there is an issue with the shipping address, or that packages are being stolen in the post, we reserve the right to refuse future orders to these addresses.
If a package is returned to us because of an incomplete address, or because it was not collected from a local depot, we will have to charge you again in order to re-send it. We will get in touch with you before any package is re-sent.
If you have any questions about your order, please contact us at email@example.com